Genpact - Powering the Intelligent Enterprise Through Process

Genpact is a global leader in business process and technology management services, leveraging the power of smarter processes, analytics and technology to help its clients drive intelligence across their enterprise. Genpact provides a portfolio of process-driven services strengthened by its industry vertical domain expertise, analytical insights, and intelligent technology solutions for better business outcomes.

Smart enterprise processes

Genpact's Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services.

Business process management

We began in 1997 as a business unit within GE and this lineage has contributed to our deep understanding of process. Starting first with the business of GE Capital and then expanding scope across GE businesses, to providing business process management capabilities that delivered outstanding business impact for the company.

Over a sustained 14-year period, Genpact has been the key provider of business process and technology management services to GE and they continue to be a significant Genpact client. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean Six Sigma to clients outside the GE family. In August 2007, Genpact was listed on the NYSE under the symbol 'G'.

Lean six sigma

Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 14 years, the company's professionals around the globe deliver services every day to its more than 600 clients from a network of 57 delivery centers across 16 countries supporting more than 25 languages.

Genpact has been an early mover in the industry and a pioneer in many of the areas that have given strength to the concept of Business Process Management. From the first to introduce Six Sigma for Process Transitions to the first to build a Science of Process Management (SEPSM), Genpact has always led the way, and in the process helped our clients outperform.

More from Genpact on FDE

"Connecting globally, serving locally"

Click here to view the latest FDE report published in association with Genpact on high growth markets, featuring the following executives:

Richard Dobbs, Director, McKinsey Global Institute
Joachim Jaeckle, Corporate SVP, Henkel
René Hooft Graafland, Group CFO, Heineken
N V 'Tiger' Tyagarajan, CEO & President, Genpact
Paul Fry, SVP CBS finance Services, GlaxoSmithKline

FDE breakfast briefings

Genpact has been supporting FDE breakfast briefings since 2006, where Genpact leaders gather alongside a distinguished audience formed by C-level participants to exchange thoughts and ideas. Keynote speakers have included the Group CFOs of companies such as BP, HSBC, IHG, Royal Ahold, ING, Henkel, National Grid and United Biscuits. Click here to view the details of forthcoming breakfast briefings.

Contact Details

Stuart Hanna
4th Floor, 66 Buckingham Gate
United Kingdom
+44 207 227 5200
[email protected]

Available White Papers


GBS makeover: moving the back office to the front 09 December 2014 Leaders of global business services (GBS) met for the 2014 FDE Amsterdam round table, produced in association with Genpact. The discussion centred on how GBS implementations can support transformational change.


Target Operating Model 03 December 2013 The Q3 2013 Finance Director Europe (FDE) roundtable, held in Frankfurt at the Hilton airport hotel, provided insight as to the type of operating models companies in the DACH regions have implemented for business services, the extent to which they are changing and the strategies being employed to help companies meet their target outcomes and achieve business impact.


The Road to Value 18 June 2013 This exclusive FDE report examines how multinational companies are transforming their support functions to drive value.


Getting Ahead of the Competition: Maximising SEPA Business Benefits Through OTC Transformation 18 July 2012 The introduction of a single European payments area (SEPA) is the most important initiative implemented within the payments landscape since the introduction of the euro in 2002.


Connecting Globally, Serving Locally 14 May 2012 This exclusive FDE report examines how multinational companies are achieving strategic and operational success in high-growth markets such as South-East Asia, central and Eastern Europe, South and central America, Africa, the Middle East and beyond. It addresses corporate development strategy from the perspective of organic growth, M&A and partnership, and highlights the importance of establishing partnerships at both a local and global level.

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