Bosch Communication Center - Business Process Outsourcing Service Provider

As a successful business process outsourcing service provider, we undertake and optimize processes that are not 'core' for our customers.

We have been managing customers for our clients for over 25 years. Our experience allows us to take care of our clients' customers more efficiently and cost effectively than would be possible in-house. By outsourcing their non-core business processes, our customers can focus on their core business. The most important factor is that we guarantee to improve our customers' business outcomes, by handling areas in which we can deliver an extremely high standard, with elevated levels of quality, efficiency and flexibility.

International business process outsourcing

Established in 1985 as a security monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of business process outsourcing services.

Employing some 5,000 associates in Europe, Asia and South America, Bosch Communication Center provides and optimizes business processes for its customers. The high quality standards for which Bosch is famous worldwide are continued in the services we offer. We work in the following key functional areas: marketing and sales, customer services, finance and accounting, security and safety, facility management, purchasing, logistics and production, IT and technology, and HR management in over 30 languages.

Bosch as a brand has a reputation for quality and reliability earned over more than a century that you know you can trust. Bosch Communication Center can offer the following benefits:

  • Quality through process expertise, quality management in accordance with international standards and strict data protection
  • Efficiency through 25 years of BPO expertise and synergy effects within established teams with sound market knowledge
  • Flexibility through an international network and, optionally, onshore, nearshore and offshore solutions

ISO-certified provider of business process outsourcing services

We are never complacent. Our continuous improvement process is not just a catch phrase; it is part of our company culture. The ISO-9001:2000 certification is therefore the logical and necessary conclusion of our commitment to quality. It is not just Bosch Communication Center that benefits from the ISO certification; it also facilitates our customers' certification. Moreover, our security monitoring centers are VDS class A, B and C certified according to German standards.

People, technologies and processes

To ensure we always deliver optimum quality, Bosch Communication Center sets high standards when selecting and training our agents, by maintaining a high rate of permanent associates, by relying on state-of-the-art telecommunication solutions and by applying our performance management system.

International network

We have based our strategic approach on organic growth. In the last 25 years we have expanded our international network on the basis of the Bosch culture and anchored it in the regional cultural diversities.

Our sites in Argentina, Brazil, France, Germany, Netherlands, Philippines, Romania, Russia, Spain and the UK are all placed in locations where we can readily source associates with the necessary skills and multilingual capabilities for our requirements in order to execute international projects in more than 30 languages.

International standards

You can rely on finding the same company culture, uniform processes and Bosch quality in each of our communication centers. This supports the successful international roll-out of your projects.

With Bosch, you will find a strong partner that provides an operational infrastructure and that appreciates regional and cultural differences, which forms an integral part of its own corporate culture.

Contact Details

Bosch Sicherheitssysteme GmbH
Bosch Communication Center
Lahnstraße 34–40
60326 Frankfurt am Main
+49 800 6000660
+49 800 6000661

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