The latest content updates from the the-financedirector.com web site http://www.the-financedirector.com/ en-us http://www.the-financedirector.com/ http://www.the-financedirector.com/content/images/logo_big.gif http://www.the-financedirector.com/contractors/corporate-finance/alphabet/pressalphabet-international-romania.html http://www.the-financedirector.com/contractors/corporate-finance/alphabet/pressalphabet-international-romania.html Alphabet International now offers its fleet management services in a total of 19 markets. Fri, 27 Jan 2012 12:50:00 GMT http://www.the-financedirector.com/contractors/corporate-finance/alphabet/pressalphabet-international-restructures-management.html http://www.the-financedirector.com/contractors/corporate-finance/alphabet/pressalphabet-international-restructures-management.html Fleet management specialist Alphabet International has restructured its top management. The changes come as part of the integration process following Alphabet's acquisition of ING Car Lease in September. Tue, 24 Jan 2012 15:26:00 GMT http://www.the-financedirector.com/downloads/whitepapers/corporate-finance/filebeyond-edi/ http://www.the-financedirector.com/downloads/whitepapers/corporate-finance/filebeyond-edi/ The current accounts payable (AP) process is backwards. The often-delayed arrival of a paper invoice triggers a chaotic series of events required to track down, verify and approve purchases already made. Mon, 09 Jan 2012 09:51:00 GMT http://www.the-financedirector.com/downloads/whitepapers/bpo/filetaking-the-at-home-agent-model-to-the-next-level/ http://www.the-financedirector.com/downloads/whitepapers/bpo/filetaking-the-at-home-agent-model-to-the-next-level/ In order for Sitel to produce a best-in-class work-at-home agent model, it combined its years of experience with reliable industry research. The resulting knowledge pointed to seven important issues and concerns that its clients and the market needed… Mon, 09 Jan 2012 00:00:00 GMT http://www.the-financedirector.com/downloads/whitepapers/bpo/filesales-chat-solutions-a-delivery-model-for-incremental-online-conversion/ http://www.the-financedirector.com/downloads/whitepapers/bpo/filesales-chat-solutions-a-delivery-model-for-incremental-online-conversion/ Sitel sales chat, leveraging the LivePerson platform, is an intelligent engagement solution developed to maximise online sales and revenue opportunities by proactively targeting the right visitor with the right message at the right time in order to a… Mon, 09 Jan 2012 00:00:00 GMT http://www.the-financedirector.com/features/featureunnatural-progression/ http://www.the-financedirector.com/features/featureunnatural-progression/ Renowned entrepreneur Luke Johnson argues that while a CFO may be the obvious choice to take over the top job of CEO, the two roles often require fundamentally different experience, temperaments and skill sets. Sun, 08 Jan 2012 00:00:00 GMT http://www.the-financedirector.com/downloads/whitepapers/bpo/filesitel-intelligent-web-engagement/ http://www.the-financedirector.com/downloads/whitepapers/bpo/filesitel-intelligent-web-engagement/ From chatting to intelligent social engagement, the cyber customer is a sophisticated and informed buyer, influencer and potential advocate for your brand. The service and support challenge is to capture the customer's interest and engage the custome… Wed, 04 Jan 2012 10:58:00 GMT http://www.the-financedirector.com/downloads/whitepapers/bpo/filesocial-media-customer-engagement/ http://www.the-financedirector.com/downloads/whitepapers/bpo/filesocial-media-customer-engagement/ Social media is rapidly emerging as the next big frontier for customer engagement and interactions. There are millions of customer interactions taking place everyday on social media sites such as Facebook, Twitter and YouTube as well as a vast number… Wed, 04 Jan 2012 10:50:00 GMT http://www.the-financedirector.com/contractors/business-process-outsourcing/bpesa-western-cape/ http://www.the-financedirector.com/contractors/business-process-outsourcing/bpesa-western-cape/ Cape Town is rapidly growing into one of the world's premier business process outsourcing and offshoring (BPO & O) destinations, serving a number of high profile international brands, including, Amazon, Lufthansa, ASDA and Shell, while also playing h… Wed, 04 Jan 2012 00:00:00 GMT http://www.the-financedirector.com/downloads/whitepapers/consultancy-services/fileaberdeen-report/ http://www.the-financedirector.com/downloads/whitepapers/consultancy-services/fileaberdeen-report/ The accounts payable function has risen to prominence in recent years as a back-office after-thought that can be transformed into a useful cash management mechanism. Wed, 04 Jan 2012 00:00:00 GMT http://www.the-financedirector.com/contractors/business-process-outsourcing/business-birmingham/ http://www.the-financedirector.com/contractors/business-process-outsourcing/business-birmingham/ Shared services have revolutionised how businesses manage their operations, and Birmingham offers a unique proposition to investors in this sector. A leading European business destination at the centre of a £94bn regional economy, it has access to a … Thu, 22 Dec 2011 00:00:00 GMT http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filetop-seven-tips-for-successful-benchmarking/ http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filetop-seven-tips-for-successful-benchmarking/ Proservartner's white paper 'Top Seven Tips for Successful Benchmarking' includes information on building relationships with stakeholders, picking the right benchmarking partners, and more. Fri, 16 Dec 2011 16:19:00 GMT http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filetop-seven-tips-in-managing-transitions/ http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filetop-seven-tips-in-managing-transitions/ There are numerous examples, where setting up a shared service centre (SSC) or business process outsourcing (BPO) has not succeeded in winning over the business, or has failed in being set up as 'world class'. Fri, 16 Dec 2011 16:16:00 GMT http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/fileproservartner-transition-tool-kit/ http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/fileproservartner-transition-tool-kit/ Imagine you were cooking a birthday cake for the first time, would you try to do so without a list of ingredients and instructions, or would you ensure that you had a step-by-step guide as to how to cook a birthday cake that would make a positive imp… Fri, 16 Dec 2011 16:14:00 GMT http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/fileproservartner-thinking-how-do-we-globalise-our-payroll-function/ http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/fileproservartner-thinking-how-do-we-globalise-our-payroll-function/ We live in an age of globalisations with organisations increasingly reviewing their global options for shared services and outsourcing. Fri, 16 Dec 2011 16:11:00 GMT http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filerepositioning-outsourcing/ http://www.the-financedirector.com/downloads/whitepapers/business-process-outsourcing/filerepositioning-outsourcing/ Increasingly, companies are recognising a shift in demand for a comprehensive strategy to provide an integrated philosophy, and are organising their business models around core components to realise strategic transformation to bring about an integrat… Fri, 16 Dec 2011 16:08:00 GMT http://www.the-financedirector.com/contractors/business-process-outsourcing/zensar-technologies/ http://www.the-financedirector.com/contractors/business-process-outsourcing/zensar-technologies/ Zensar Technologies is a globally renowned software and services organisation that specialises in providing a complete range of IT services and solutions. Zensar is ranked amongst India's top 20 software companies by NASSCOM and is also recognised by… Fri, 16 Dec 2011 00:00:00 GMT http://www.the-financedirector.com/contractors/business-process-outsourcing/proservartner/ http://www.the-financedirector.com/contractors/business-process-outsourcing/proservartner/ Proservartner is a social enterprise management consultancy that partners with organisations to provide independent advice, discovery, guidance and implementation support. Fri, 16 Dec 2011 00:00:00 GMT http://www.the-financedirector.com/contractors/pensions/gazelle/ http://www.the-financedirector.com/contractors/pensions/gazelle/ Gazelle is an independent firm at the forefront of providing specialist corporate finance advice to pension trustees. Thu, 15 Dec 2011 16:04:00 GMT http://www.the-financedirector.com/downloads/whitepapers/pensions/fileconsequences-of-regulatory-failure/ http://www.the-financedirector.com/downloads/whitepapers/pensions/fileconsequences-of-regulatory-failure/ Pension scheme trustees should not be happy with the recent takeover panel rule changes, which were confirmed in July 2011 and will become effective from 19 September 2011. Thu, 15 Dec 2011 15:00:00 GMT