When looking at the total cost of ownership (TCO) of BI tools, it is known that labor trumps all other factors when a full project is considered from start to finish. This is often used as a justification to ignore the cost of software and support, since the largest proportion of a BI project's cost at any point in time is dominated by labor.
The problem with this thinking is that there is little evidence of a significant difference in effort required with different BI tools, either during development or in maintenance. With the overall differences being relatively small, one thing we can focus on is the total cost of software (TCS) since this is partly under our control.
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Lowering the Cost of Business Intelligence With Open Source
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