Collection Services: How Has the Crisis Changed the Role of Contact Centres?

08 June 2012

Business relations have changed in the past four years, such that presently payment practices tend to be more lax around the world. Even markets where payment periods have traditionally been short are experiencing an increase in late payment and credit default instances.

Within this context, companies in all industries have been forced to redesign the debt collections strategy. Talent managment, experience and performance are the key words when it comes to a high-quality debt collections service and companies are now tapping into outsourcing solutions to help them solve collection problems.

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