BPO (Business Process Outsourcing) White Papers
Stay up to date with the latest BPO (Business Process Outsourcing) white papers from the global finance director europe industryLatest White Papers
Taking the At-Home Agent Model to the Next Level In order for Sitel to produce a best-in-class work-at-home agent model, it combined its years of experience with reliable industry research. The resulting knowledge pointed to seven...
Sales Chat Solutions: A Delivery Model for Incremental Online Conversion Sitel sales chat, leveraging the LivePerson platform, is an intelligent engagement solution developed to maximise online sales and revenue opportunities by proactively targeting the right...
Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment From chatting to intelligent social engagement, the cyber customer is a sophisticated and informed buyer, influencer and potential advocate for your brand. The service and support challenge is...
Social Media Customer Engagement Social media is rapidly emerging as the next big frontier for customer engagement and interactions. There are millions of customer interactions taking place everyday on social media sites such...
Top Seven Tips for Successful Benchmarking Proservartner's white paper 'Top Seven Tips for Successful Benchmarking' includes information on building relationships with stakeholders, picking the right benchmarking partners, and...
Top Seven Tips in Managing Transitions There are numerous examples, where setting up a shared service centre (SSC) or business process outsourcing (BPO) has not succeeded in winning over the business, or has failed in being set up...
Proservartner Transition Tool Kit Imagine you were cooking a birthday cake for the first time, would you try to do so without a list of ingredients and instructions, or would you ensure that you had a step-by-step guide as to...
Proservartner Thinking: How Do We Globalise Our Payroll Function? We live in an age of globalisations with organisations increasingly reviewing their global options for shared services and...
Repositioning Outsourcing the Sustainable Way Increasingly, companies are recognising a shift in demand for a comprehensive strategy to provide an integrated philosophy, and are organising their business models around core components...
Realising the Pentaho Agile BI Opportunity: BI for the Masses and Customer Success Making business intelligence and related technologies available to the largest possible number of users - known as BI for the masses - historically fell prey to the complexities of the...
Pentaho: Open Source Business Intelligence Pentaho brings power to the user by introducing an agile approach that makes it faster, simpler and more cost effective to create reports, dashboards and...
Lowering the Cost of Business Intelligence With Open Source When looking at the total cost of ownership (TCO) of BI tools, it is known that labor trumps all other factors when a full project is considered from start to...
Business Intelligence at the Crossroads: The Need for Lean, Agile and Effective End-User Solutions The history of the capabilities defined under the rubrics of business intelligence, business analytics, and data warehousing is marked by extraordinary promise, and, unfortunately,...
Business Process Services for Finance and Administration Business Process Services for Finance and...
IBM Managed Business Process Services IBM Managed Business Process...
IBM Managed Business Process Services — Finance and Administration (F&A) IBM Managed Business Process...
The New Value Integrator The New Value...
Driving an Effective End-to-End Process Improvement Strategy — Special FDE Supplement Driving an Effective End-to-End Process Improvement...
Business Process Outsourcing Business Process...
