White Papers
Working in conjunction with its industry partners, finance director europe provides an extensive library of white papers discussing the most pressing issues and innovative solutions in the industry.Latest White Papers
Beyond EDI The current accounts payable (AP) process is backwards. The often-delayed arrival of a paper invoice triggers a chaotic series of events required to track down, verify and approve purchases...
Taking the At-Home Agent Model to the Next Level In order for Sitel to produce a best-in-class work-at-home agent model, it combined its years of experience with reliable industry research. The resulting knowledge pointed to seven...
Sales Chat Solutions: A Delivery Model for Incremental Online Conversion
Sitel sales chat, leveraging the LivePerson platform, is an intelligent engagement solution developed to maximise online sales and revenue opportunities by proactively targeting the right...
Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment
From chatting to intelligent social engagement, the cyber customer is a sophisticated and informed buyer, influencer and potential advocate for your brand. The service and support challenge is...
Social Media Customer Engagement
Social media is rapidly emerging as the next big frontier for customer engagement and interactions. There are millions of customer interactions taking place everyday on social media sites such...
Aberdeen Report
The accounts payable function has risen to prominence in recent years as a back-office after-thought that can be transformed into a useful cash management...
Top Seven Tips for Successful Benchmarking
Proservartner's white paper 'Top Seven Tips for Successful Benchmarking' includes information on building relationships with stakeholders, picking the right benchmarking partners, and...
