Contributor: Albert Chan

Albert Chan, practice leader, Kepner-Tregoe’s Industrial Practice, SEA/Greater China

Albert Chan Albert Chan is responsible for Kepner-Tregoe’s Industrial Practice in South-East Asia and Greater China. He heads a team of consultants to collaborate with clients in overall equipment effectiveness (OEE) improvement, service KPI improvement and strategy formulation and implementation. He joined Kepner-Tregoe in 1999 as a management consultant. He has since worked/led several improvement projects involving clients such as Shell (Malaysia, Netherlands), Corning (China), Thomson (China) and Sembawang (Singapore). Prior to Kepner-Tregoe, Chan was group project manager with a Singapore-based group. Reporting to the board of directors, his role was in corporate governance and corporate planning. He also led merger, acquisition and joint venture activities in Singapore, India, Indonesia and Bangladesh. Before that, he was a senior consultant with major international consulting firm Strategy Management Group. Reporting to the senior consulting manager, Chan provided business planning, due diligence and quality management consulting services. He has a business degree and an MBA specialising in International Management from the Royal Melbourne Institute of Technology University in Australia.
Breaking Through The Great Communication Wall
As many Western companies can discover when doing business in China, not saying 'no' doesn't mean 'yes'. Here, Martin Wing and Albert Chan of Kepner-Trego suggest five ways to help firms...