Contributor: Luca Segantini
Luca Segantini, Managing Director, Shared Services and Business Process Outsourcing Association
Luca Segantini is the Managing Director of the Shared Services and Business Process Outsourcing Association (SBPOA), based in Brussels. A specialist in delivering complex information in a variety of formats and to global audiences, after a 15-year career in publishing, marketing and consulting, Luca is coordinating the SBPOA team and ensuring the SBPOA grows in a balanced way whilst maintaining its reputation as the only global, independent and reliable source of information and networking in the business transformation space.
Joe Vales and Luca Segantini of the Shared Services and Business Process Outsourcing Association predict that BPO will come into its own in 2006, as the driving force behind the reform...