Contributor: Joe Vales
Joe Vales, Founder and Senior Partner, Vales Consulting Group
Joe is a special advisor to the Shared Services and Business Process Outsourcing Association - SBPOA. He is the founder and Senior Partner of US-based Vales Consulting Group, which focuses on building businesses that seek to dominate markets or market segments. Joe is known for building brands that shape markets for years to come. He also has recently co-founded the Reference Standards Board, an industry organisation that works closely with outsourcing service providers to provide client references that help corporate buyers make informed decisions in the industry's highly competitive RFP process.
Joe Vales and Luca Segantini of the Shared Services and Business Process Outsourcing Association predict that BPO will come into its own in 2006, as the driving force behind the reform...