Genpact - Business Services and Technology Solutions

As a global provider of business services and technology solutions, Genpact delivers business impact through unrelenting focus on Operational Excellence & Six Sigma. Genpact connects technology with processes from various operation centres around the world to deliver business impact - helping global enterprises improve their revenue, cash, costs, margins, speed and customer relationship.

Genpact serves a wide range of industries including banking and financial services, insurance, manufacturing, automotive, consumer goods and retail, transportation, logistics, healthcare, pharmaceuticals, and media and entertainment. Genpact provides high-value business and technology services in the areas of:

• Finance and accounting
• Collections and customer service
• Insurance
• Procurement and supply chain
• Analytics
• Software
• IT infrastructure
• Re-engineering
• Content and learning

Genpact manages business processes for companies around the world. Genpact combines its process expertise, information technology expertise and its analytical capabilities together with operational insight derived from its experience in diverse industries to provide a wide range of services using its global delivery platform.

SIX SIGMA BUSINESS SUPPORT

Genpact’s goal is to help its clients improve the ways in which they do business by continuously improving their business processes, including through the application of Six Sigma and Lean principles and by leveraging technology.

We strive to be a seamless extension of our clients' operations. We seek to build long-term client relationships with companies that wish to improve the ways in which they do business. With our broad capabilities, our goal is to deliver comprehensive solutions and continuous process improvement to clients around the world and across multiple industries.

Our leadership team, methods and culture have been deeply influenced by our eight years as a captive operation of GE. Many elements of GE's success include the rigorous use of metrics and analytics, the relentless focus on improvement, a strong emphasis on the client and innovative human resources practices are the foundations of our business.

MULTI-LINGUAL GLOBAL BUSINESS ADVICE

Genpact has over 32,000 employees across 30 delivery centers located in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the United States. This allows for multi-lingual capabilities, access to a larger talent pool and ‘near shoring’ capabilities to take advantage of time zones.

Genpact uses different locations for different types of services, depending on the needs of the client, the mix of skills and cost of talent available in each location. Genpact has been an industry pioneer in opening centers in several cities around the world. We will continue to expand our global footprint in order to better serve our clients.

ABOUT GENPACT

Genpact started in 1997 as GE Capital International Services (GECIS) - the India-based business process services operations of GE Capital. In 2005, we became an independent company, changing our name to Genpact, which conveys our desire to generate value and business impact for our clients. Since then we have grown rapidly, significantly expanding our range of services and diversifying our client base.

BUSINESS LEADERSHIP

Genpact is managed by an experienced and cohesive leadership team. Many members of the team developed their management skills working within GE, and many of them were involved in building Genpact.

Its business leaders combine strategic, operational and financial experience with extensive relationships and expertise within its target industries. The senior leaders have, on average, over 20 years of relevant experience. The Genpact Board of Directors comprises 13 members, 10 of whom are independent directors.

VALUES AND CORNERSTONE

Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous process improvement. Our culture is expressed in the values and cornerstones that embody our core ideology and define who we are.

Our values act as a compass to guide our thoughts and actions, and include a set of seven professional attributes – leadership, performance, passion, innovation, teamwork, integrity, and respect. Our cornerstones are the strengths that differentiate our company. These are customer centricity, process excellence, employer of choice, and best-in-class.