IBM MBPS - Business Process and Finance and Administration Services

IBM Managed Business Process Services (IBM MBPS) is widely recognised by analysts and clients alike for its world-class operational excellence in delivering business process services and finance and administration (F&A) services.

The company delivers service excellence based on deep industry knowledge, globally integrated capabilities, process innovations and standardised service delivery capabilities.

Managed business process services

IBM MBPS brings an array of capabilities designed to help clients leverage the advantages of a globalised environment. Our capabilities provide a comprehensive continuum of services ranging from 'lift and shift' outsourcing (engagements with a narrowly defined scope and incremental process change) to integrated consulting and implementation services that encompass entire process areas.

In such environments, IBM MBPS typically takes over business processes for a multi-year period and helps ensure services with performance agreements. Through consolidation, optimisation and integration of its own internal processes, IBM MBPS can help companies realise significant functional productivity benefits from business process outsourcing, including reduced costs, increased productivity, tighter process and financial controls, increased revenue opportunities, and improved customer satisfaction.

Outsourced process responsibility

By outsourcing process responsibility to IBM, clients can take advantage of IBM’s global labour pool, process innovations and delivery capabilities, enabling them to shift their investments and resources from non-core processes to strategic business areas.

Expertise, experience and resources including differentiated technology software tools and analytics enable IBM clients to increase the performance of their organisations more rapidly and cost effectively than they could otherwise achieve.

Business process services for F&A

IBM's business process services for F&A are designed to help CFOs maximise the value of their processes by creating a scalable, sustainable environment that aligns with business goal. This helps drive optimised performance, reduce costs, increase working capital and contain profit leakage.

We focus on business areas in which clients commonly seek to cut costs and improve operations: accounts payable, accounts receivable (order-to-cash), travel and entertainment expense management, and record-to-report.

Scalable, sustainable F&A infrastructures

IBM offers F&A solutions that are broad-reaching, from a 'lift and shift' delivery approach to asset-driven, technology-enabled best practice solutions. IBM MBPS F&A helps its clients drive enterprise-performance optimisation by creating a scalable, sustainable F&A infrastructure. By unlocking revenue growth, improving profit margins, optimising capital use and lowering project risk, IBM has a far-reaching and positive impact on shareholder value that is sustainable over time.

Custom F&A infrastructures

Solutions in this set of services can be built according to individual client needs and according to the scale clients want. This enables IBM to target specific business processes, supply specific technologies, or deliver specific, resource-related solutions, including people located at client sites or an IBM facility.

This approach enables the client and IBM to start small and add services over time, thus opening further sales opportunities as the needs and capabilities of the client's F&A processes grow.

Single-point and end-to-end F&A infrastructures

Our F&A infrastructures support and execute processes with a mix of single-point solutions (accounts payable, travel and entertainment expense) and end-to-end solutions (accounts receivable, record-to-report). Each is designed to help ensure integrated processes steered by closed-loop management, and each is backed by strong process/industry consulting and implementation expertise.

Access to scarce skills adds greater capabilities to our client's F&A organisations, reducing risks associated with major change initiatives while providing the talent and domain expertise to drive greater value creation.