Steria - End-to-End IT Services Provider, IT Consultancy and Business Process Outsourcing

Steria is a leading European IT, BPO and consulting services provider with revenues of €1.8 billion, listed in Paris. Through a highly collaborative style, Steria works with clients to transform their business, enabling them to focus on what they do best. Our 19,000 staff working across 16 countries support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day.

Over the course of 40 years, Steria has developed an in-depth understanding of how efficient business processes and effective IT can be used to drive superior performance and outcomes across:

• Private sector: banking, insurance, retail, manufacturing, utilities, telco, media, logistics, travel and transport
• Public sector: central and local government, defence, police, immigration and border control, criminal justice, health, education, and industry regulators

Close to a third of staff work in delivery centres integrated across nearshore (Eastern Europe and North Africa) and offshore (India) locations.

Back-office BPO services

The successful acquisition of Xansa in 2008 propelled Steria into the major league of BPO providers. We provide client-specific back-office services, across cards processing, life insurance and pensions underwriting and policy administration, personal claims, staff learning and development, customer services and billing and collection services.

Steria specialises in driving better business outcomes from its client’s back offices through a rigorous and analytical approach to operations management and improvement.

Finance and accounting services (FAO)

Steria is a market leader in finance and accounting (and number one in the UK) offering the full range of AP, AR, GL, O2C, R2R, P2P, procurement, general accounting, treasury and cash, payroll and expenses, reporting and planning, and industry-specific accounting, especially in media, finance, travel, telco and public healthcare. Steria has a scale operation with €45 billion payments made annually.

Steria delivers financial compliance such as SOX and SAS70. Acquisitions, disposals, restructuring and regulatory changes are rapidly and cost-effectively incorporated. We manage and streamline the ERP platforms. Employing benchmarking and analysis, we support the CFO in managing and transforming the effectiveness of their finance function.

Tailored operating models

Steria tailors each solution to meet client needs – from optimum process location to the appropriate commercial structure. Our service scope scales from sub-processes to arguably the largest shared service centre in Europe.

Steria delivers with or without the IT platform. We bring the best practice but operate collaboratively - supporting clients without taking over. Our teams see themselves as inside our clients’ organisations and our clients see Steria as an extended part of their operation.

Applications management, enterprise and infrastructure management

Steria delivers services across the IT lifecycle, from build, test and roll-out, to run, monitor, optimise and change. We manage day-to-day core IT platforms in banking, insurance, retail supply chain, logistics, utilities and public sector (national, local and defence).

Our infrastructure management services cover systems capacity and availability, service support as well as remote monitoring, configuration and administration. Steria’s Oracle and SAP teams have implemented well over 400 major programmes across 21 countries and multiple industries.

Many of the largest organisations in Europe trust Steria to keep their IT estates running smoothly and efficiently, optimising and extending the value from legacy systems.

Applications development, testing and bespoke solutions

For 40 years, Steria has been delivering innovative technology solutions, employing robust methodologies and toolsets across the development and service delivery lifecycle, including its testing centre of excellence.

We develop and roll-out new software to help clients implement business change, such as new government taxation rules in Germany or the European roll-out of SEPA, or number portability for telecom operators.

Banking, retail and government internet portals

Steria has strengths in building banking, retail and government internet portals, architecting into back-office applications and enhancing, for example, with analytics and voice-activated front-ends.

Command, control and transport services

We are a market leader in command and control, biometric ID and cross-border control solutions.

Steria offers a comprehensive range of intelligent transport solutions across Europe and Far East Asia with its aircraft, traffic, tunnel, parking, and toll management software.

Business consultancy

Steria’s acquisition of leading consultancy Mummert Partners offers comprehensive support across the entire value chain, aiming to guide businesses towards operational efficiency by simplifying, optimising and transforming processes, people and technology.

Talent and community

People are at the heart of Steria’s success, while communities are core to us all. We care about making an impact on the communities in which we operate, and this social responsibility is embedded in what we do, often working hand-in-hand with our clients.