Proservartner - Management Consultancy Services for Shared Services, Outsourcing and Corporate Transformation

Proservartner is a social enterprise management consultancy that partners with organisations to provide independent advice, discovery, guidance and implementation support.

Corporate advisory and shared services, outsourcing and offshoring

Proservartner's services concentrate on the provision of advisory services for corporate transformation, shared services, outsourcing, and offshoring of business functions. It partners with clients to help them achieve and succeed. It combines unparalleled experience in its chosen markets, capabilities across all business functions, and seasoned professionals to add value as soon as they begin an engagement.

High-quality services based on excellence in delivery

With a small number of clients, Proservartner provides exceptional services with a high level of focus to ensure timelines are met and high-quality is always delivered. It delivers excellence with confidence and will take financial risks to provide high-quality services. Proservartner is prepared to risk 100% of its fees on operational delivery.

Corporate management consultancy services and other expertise

Proservartner focuses on the following functional business areas:

• Supply chain and procurement
• Outsourcing implementation
• Human resources
• Process benchmarking
• Information technology
• Shared services advisory
• Finance and accounting
• Legal processes
• Enterprise systems
• Project management of internal initiatives

Proservartner has expertise in the following:

• Strategy development and assessment
• Process design and execution
• Finance diagnositcs: order-to-cash, procure-to-pay and record-to-report
• Working capital improvement
• Finance and performance management
• Business process management
• Risk management
• Customer relationship management
• Solution design and development
• Contract review and negotiation
• Transitions implementation
• Chargeback mechanisms
• People and organisational change
• Programme and project management
• Process and innovation performance
• Change management

Design and plan, delivery and stabilisation services

The Proservartner transition toolkit provides all the tools and methodologies required to deliver a successful and cost-effective migration to a future state environment. The tools are aligned with best practice transitions and take into account considerable research into external and captive shared service centre migrations. It splits transitions programmes into three key phases: design and plan, delivery and stabilisation.

The transition toolkit not only describes which deliverables are required and why but it also provides guidance on timeliness and is a tangible tool for completing the deliverable. The toolkit will not only provide you with templates of tools but it will also advise you on when and how to use each tool.

Process performance, productivity benefits and service quality

The Proservartner operational excellence toolkit ensures lasting improvements in process performance, productivity benefits to the customer and service quality improvements for business units. The methodology comprises three steps:

• Training: a customised face-to-face interactive training of team leaders and team members. The training content comprises a researched set of tools that deliver operational excellence. These tools are drawn out of our research into high performing service delivery teams
• Mentoring: a mentoring programme is available to team leaders when they kick-off process improvements and service quality projects
• Support: the final phase allows the operations teams to work independently on projects, while ensuring they continue to have access to expertise

Shared service advisory

Proservartner works in collaboration with its clients to establish and optimise shared service centres that deliver business outcomes aligned with organisational needs. It uses its industry expertise to develop tailored solutions for your specific needs, whilst taking into consideration the impact on your organisation. Proservartner encourages its network to take an enterprise view of shared services, reviewing each function of the business and assessing whether shared services, joint ventures, outsourcing or automation is the best option.

Benchmarking tools for improving service performance

Proservartner's benchmarking tool presents you with a comprehensive overview of how your services are performing and helps you get beneath the headline figures to understand what is driving them at the operational level. It goes further by providing you with practical ideas for improvement. By analysing your practices, the issues you face, your systems and your technology capabilities, Proservartner arms you with insights and facts to support your change agenda.