BPO (Business Process Outsourcing)


Capgemini’s BPO solution portfolio spans F&A, CC&I, procurement, assurance management, knowledge process and human resources outsourcing services.

Capgemini BPO can provide F&A services as end-to-end processes or process-specific services.

Capgemini’s CC&I solutions help clients to reduced operating costs, increase first contact resolution, and improve customer experience, loyalty and retention.

Capgemini developed a global model for outsourcing cost-effective SOX compliance support and offers a management assurance services (MAS) program.

Knowledge process outsourcing (KPO) solutions derive their strength from the depth of knowledge, experience and judgment of the people provided.


President and CEO, Pramod Bhasin amidst employees at the Phase V, Gurgaon office.

The sprawling Uppal campus in Hyderabad is Genpact's largest delivery center.

Europe CEO, Patrick Cogny celebrating the 5 year anniversary in Hungary.

Members of Genpact's IPO team at the New York Stock Exchange.

Our cornerstones are the strengths that differentiate our company.


The International Outsourcing Forum provides an opportunity for ITES and BPO providers across the globe to meet key decision makers from European corporations.

The 2009 event, on 5–8 March 2009 in Barcelona, will bring together outsourcing professionals to hear from leading speakers in the industry.

At IOF buyers and suppliers will be able to meet one another in pre-arranged one-to-one meetings.


Many finance departments struggle with poorly integrated systems; automating and standardising these processes can add value.

Typically, outsourcing finance and accounting processes to Logica will reduce your finance function’s operating expenditure by 35%.

We have expertise in process, delivery and compliance, as well as deep accountancy skills.

You can outsource any combination of finance processes whilst keeping others in-house.

We manage the supply chain and procurement processes through a single set of tools and systems.


SAP's BPO market offering to the customer.

Although only a small part of the BPO cost structure, software plays an important role in driving BPO benefits.

IT is seen as an important contributor to the success of a BPO project across the board.


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