Capgemini - Business Process Outsourcing Services

Capgemini, a leading provider of consulting, technology and outsourcing services, aims to offer its clients the right resources at a competitive price. We provide insight and capabilities to achieve better results through a collaborative business experience and a global delivery model, called Rightshore®.  

Whether you are looking to resolve a supply chain challenge, bring your finance and accounting to the next level, assure cost-effective SOX compliance, enhance your procurement performance or achieve operational excellence in customer service, Capgemini business process outsourcing (BPO) has the solution to meet your needs.

Business process outsourcing

Capgemini offers a new generation of BPO solutions by applying unique business insight processes, intelligence tools and extensive domain knowledge to extract the value of BPO workflow and to improve the top line. Present in 30 countries, including Australia, Brazil, Canada, Chile, China, Guatemala, India, Europe and the US, Capgemini reported global revenues of €8.4 billion in 2009, and employs over 95,000 people worldwide.

Finance and accounting outsourcing services

Capgemini works to enhance your finance and accounting operations by providing end-to-end process services, such as order-to-cash and purchase-to-pay, or by processing specific services such as payable accounts and receivable accounts. Moreover, we have developed a suite of management assurance services such as the SOX compliance support, SAS 70, including equivalent reporting to address critical areas of compliance. We transform your F&A through our Global Process Model© (GPM), an innovative approach to ease F&A processes. GPM is not only a quick route to world-class performance but a way to long-term sustainable value.  

Strategic procurement outsourcing services

For five years Capgemini has worked on sourcing programmes worth more than $20 billion. Our pioneering procurement solutions have delivered more than $1 billion in savings and value to businesses across the globe. Our regional centres of excellence are the axis on which our expertise has revolved. Our strategic and industrialised procurement services empower organisations all over the planet. Spending analyses, strategic sourcing and category management are part of our strategic procurement services.

Global customer operations management outsourcing

We collaborate with our clients and lead ways to more predictable operations by helping them manage their customer interactions, which results in an improved operational and financial performance.

Within our global customer operations delivery network, nearly 1,000 BPO professionals deliver services to industry leaders through our platform, customer interaction management and content lifecycle management, among others.

Our platform provides a strong foundation for a globally distributed delivery and technologies that deliver efficient and effective customer-facing processes. Our customer interaction management fully includes all social media channels, providing closer relations with your clients. Our content lifecycle management offers you a simple way to create, edit and publish web content.

Supply chain management / BPO / services

Our supply chain BPO services provide an outsourced back office focused on optimisation of value and sustainability at each single step of the chain. Capgemini’s services include end-to-end processes, a global delivery framework, logistics optimisation services and leading supply chain platform technologies.

Knowledge process outsourcing services

Capgemini works in line with its clients to find new ways of capitalisation of international talent. Apart from saving your time and money, we add substantial value to your business by increasing productivity and enhancing quality. Our knowledge process outsourcing (KPO) offering includes research and advisory services, reference data management, engineering services as well as web content management.

Human resources outsourcing

Capgemini's HR capabilities include recruitment to reporting, reward to recognition, reconciliations and disbursements, incentives, taxation and payroll with particular strength in delivering HR within multi-process comprehensive back office solutions.