Capgemini - Consulting, Technology and Outsourcing Services

Capgemini provides its clients with insights and capabilities to achieve superior results through a unique way of working - the collaborative business experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of €8.7 billion and employs over 86,000 people worldwide.

Business process outsourcing

Capgemini's expertise is recognized in business process outsourcing (BPO) with a solution portfolio that spans finance and accounting, customer care and intelligence, procurement, assurance management, knowledge process outsourcing services and human resources outsourcing services. As part as our delivery network, more than 8,500 BPO professionals provide services to clients worldwide 24 hours a day, seven days a week, in 34 languages, from centres located in Australia, Brazil, Canada, Chile, China, India, Morocco, Poland, and the United States.

BPO with Business Insight

Organizations expect more today from BPO than traditional low cost transaction processing. Capgemini responds to this demand with BPO with Business Insight – a new generation of BPO solutions that applies unique business insight processes, business intelligence tools, analytics and deep domain knowledge to unlock the hidden value in BPO workflow.

Finance and accounting (F&A) services

Capgemini works with you to transform your global processing model and enhance your finance and accounting operations. We can provide our F&A services as end-to-end processes (order-to-cash; purchase-to-pay; accounting-to-reporting) or process-specific services (accounts payable: invoice processing, real-time payment auditing and recovery of debt balances; accounts receivable: credit management, order capture, invoicing, cash application and collections; general accounting: journals, reconciliations, fixed assets, cost accounting and inter company reporting; planning and performance management: inventory control and maintenance, as well as costing analysis, and travel and expenses: helpdesk support for processing travel expense claims and credit card administration services).

Customer care and intelligence

Our customer care and intelligence (CC&I) solutions help you achieve operational excellence. while increasing customer satisfaction and loyalty, revenue and sales closure, and first contact resolution; reducing overall operating costs, transaction handing times; improving analytics and data accuracy, service, compliance, technical stability and technology future proofing.

We can also overcome other top-line revenue issues with marketing solutions for CC&I, such as developing and implementing sales operation models, sales dashboards and compensation strategies.

Procurement services

Capgemini's approach for transforming the procurement function focuses on re-engineering and improving the four key areas within the procurement process such as strategic sourcing and commodity management, procurement operations, compliance management and accounts payable.

Management assurance services

Capgemini is the first BPO service provider who has developed a global model for outsourcing cost-effective, sustainable SOX compliance support and offers a management assurance services (MAS) program. The MAS team is integral to the BPO operations team, which ensures that compliance support services are "grounded in process expertise" with the capability to deliver added value through simultaneous process improvement instead of just acting as the corporate police.

Our suite of management assurance services addresses the critical area of compliance:

• SOX compliance support
• Entity level assessment
• SAS 70 equivalent reporting
• IT and general controls assessment

Capgemini's global delivery network incorporates dedicated offshore Compliance Centres of Excellence in Bangalore and Guangzhou, which are part of the BPO Rightshore network of operations, delivering full-scope finance and accounting and other services in 34 languages from 18 delivery centres.

Knowledge process outsourcing

Knowledge process outsourcing (KPO) is typically high-value work carried out by highly skilled staff. It derives its strength from the depth of knowledge, experience and judgment of the people provided by BPO service providers through their focused KPO Centres of Excellence.

With our dedicated KPO Centres of Excellence in Mumbai and Krakow we are delivering best practice in KPO to a broad range of sectors that span aerospace and telecom through to financial services and manufacturing.

Human resources outsourcing

Capgemini's HR capabilities include recruitment to reporting, reward to recognition, employee data management, reconciliations and disbursements, incentives, taxation and payroll with particular strength in delivering HR within multi-process comprehensive back office solutions.